Shipping Policy

All orders are processed within 3 to 5 business days unless otherwise stated  (excluding weekends and holidays). When there are high order demands or postal service issues out of our control, shipping could be delayed. After receiving your order confirmation email, you will then receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping to the following countries: Any country involved with USPS

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@nelorr.com with your name and order number, and we will look into it for you.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@nelorr.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.